by The Plumbing & Heating Shop

Frequently Asked Questions

Lennox Central Heat Pump Blowout Event

Is this a ductless mini-split?

No. This is a Lennox 3-ton central heat pump system with a multi-position indoor air handler. It is designed for ducted whole-home heating and cooling. A ductless mini-split usually heats and cools one room or one area. This is whole-home central comfort.

What is included in the package?

The package includes a high-quality Lennox 3-ton double-fan outdoor cold weather rated heat pump, Lennox 3-ton multi-position indoor air handler, 10 kW electric backup heat and programmable thermostat/controller.

Is installation included?

No. This is an equipment-only sale. Installation is not included. The system must be installed by qualified HVAC and electrical professionals.

Does it include electric backup heat?

Yes. This package includes 10 kW electric backup heat. The heat pump provides efficient heating and cooling, while the electric backup heat is available when required.

How does it perform in cold weather?

This Lennox system is designed for cold-climate operation. The system operates in heating mode down to all temperatures and heat pump to -30°C. Even at -15°C, it is still producing just over 3 tons of heating output, approximately 38,000 BTU, without needing the electric backup strips.

What is the warranty?

With product registration, this system includes a 12-year limited compressor warranty and a 12-year limited warranty on all other covered components. Warranty eligibility depends on proper installation, product registration, Lennox warranty terms and application requirements.

What about labour warranty?

When the homeowner registers the equipment for the 12-year Lennox warranty, they may also have the option to add 3-5-10 years of labour warranty. Warranty registration and start-up report, optional labour coverage, pricing, eligibility and terms are subject to Lennox warranty program requirements.

Can I pick it up?

Yes. Pickup is available in Fredericton, New Brunswick for FREE.

Can it be shipped?

Absolutely. Freight is extra and must be paid before shipment. Financed purchases are pickup only.

Can I finance it?

Yes. Financing may be available through Financeit on approved credit. Approximate payment: $23 bi-weekly OAC (Limited time). Final payment amount, approval, terms and conditions are determined by Financeit.

When is my unit reserved?

Your unit is reserved only when payment is completed or financing completion is confirmed. This is a first come, first served sale.

Are multi-unit purchases available?

Yes. Contractors, developers, builders, renovators, landlords, property managers and mechanical companies can pursue multiple-unit purchases while inventory remains available.

Limited Inventory

Approximately 300 Lennox systems are available. This is first come, first served. Your unit is not reserved until payment or financing completion is confirmed.

Once they are gone, they are gone.